HOW TO PLACE AN ORDER

Placing an order on-line with Crafts Too Ltd. on our web site is quite straightforward.
The steps involved are as follows; you are not committed to purchase until you confirm your order at the end of the process:

STEP 1 LOG ON

Only our registered customers may place orders with us. In order to do so you must first LOG ON with your individual User Name and Password. To do this click on the LOGON button at the top of every page.

Non-registered visitors are welcome to browse our catalogue, but our wholesale prices will not be displayed. If you wish to register as a customer click on the REGISTER button and complete the on-line form, or contact us by phone or e-mail.

STEP 2 BROWSE THE CATALOGUE and BUILD YOUR ORDER

Browse through our extensive catalogue or go straight to the section(s) you want using the 'CATALOGUE', 'INDEX' or 'QUICK CATALOGUE' buttons at the head of each page. If you want a particular product or item but you're not sure where to find it try using the 'SEARCH' feature or the 'QUICK SEARCH' panel on each page. If you want to repeat a previous order maybe with just a few alterations you can use the time-saving REPEAT ORDER feature (see below).

The Catalogue is divided into a number of sections, some of which are further sub-divided into smaller groups. You can move easily from one section or sub-section to another using the various navigation buttons and labels.

Depending on the type of product an appropriate level of information (including pictures if available) will be displayed to help you in your choice. For some product groups containing a large number of lines the initial pictures may be in the form of small 'thumbnail' images. (This saves time in downloading the details of the product group to your PC screen). If you click on the thumbnail of the picture you wish to see in more detail a 'pop-up' window will be displayed containing a full-sized version of the picture. To return to the catalogue just close this window in the usual way.
Also, for some items which come in different sizes, colours etc. the different choices will be displayed in a 'drop-down' list when you click on the relevant box. You can then order your choice by a further click on whatever option in the drop-down list you want. If you want to order more than one option just repeat the process.

If you decide to add a particular item to your order enter how many you want in the 'quantity required' box against that item. On some pages there may be an 'Add to Order' button for each product, in which case just click on this to include the items in your order. On some pages, so as to speed up the ordering process, products will be displayed in the form of a 'picking list' with a 'quantity required' box against each product and a single 'add to order' button at the bottom of that page. Either way, just click on the button and a screen will be displayed showing what you have ordered to date.

Running totals of the number of items ordered and the value (including VAT) are displayed at the top of each page. You can also see the details of the order you have built up so far at any time by clicking the 'View Order' button at the top or bottom of each page.
The 'View Order' page also allows you to amend the quantity you have ordered if you wish, or to delete a particular product altogether if you change your mind. To amend the quantity simply type in the new quantity and click on 'UPDATE'. The screen will be re-displayed showing the new details. To remove an item altogether just click on the 'REMOVE' box against the item and then click on 'UPDATE'. You can then either return to the Catalogue or submit your order straight away by clicking the appropriate button.

STEP 3 - REVIEW AND CONFIRM YOUR ORDER

When you have finished building your order click on the 'SUBMIT ORDER' button. You will then be taken through a series of screens to complete the order process. The order is not logged until the very end of this sequence and you can go back, change or cancel order details at any time.

Screen 1 - Shows details of your order (including Shipping charges and VAT). Please note that the alternative delivery address option is not active. If you wish to change your normal delivery address for any reason please contact us to arrange this. Click on NEXT to proceed.

Screen 2 - shows the order details again and your invoice address. This will be the address you gave when registering as a customer. To change it please contact us by e-mail, phone or fax. At the foot of the page you are asked to provide any special delivery information (e.g. 'deliver at rear if no answer'). Click on NEXT to proceed.

Screen 3 - shows the order details again and the delivery address. Click on 'Next' to complete the ordering process.

Screen 4 - For security purposes you are asked to enter your password again.

Screen 5 - Acknowledgement of order and printable receipt.

You will also automatically be sent an e-mail confirming the details of your order. If you wish to change or cancel your order please telephone during opening hours (UK time) or send us an e-mail. To help us with our orders administration, we ask that cancellations and alterations be made within 24 hours. Please also read our Terms and Conditions of Business.

REPEAT ORDERS

As a further time-saving feature our system allows you to save the details of an order for use as a repeat order in the future (with changes and additions as necessary) whenever your stocks need replenishing. To do this click on 'VIEW ORDER' before you finally submit the order. Then click the 'SAVE REPEAT ORDER' button at the foot of that page; your order details will be preserved as a 'Cookie' on your own computer. Then submit your order as above.

The next time you log on to place an order go to the VIEW ORDER page and click 'GET PREVIOUS ORDER'. The details of your last order will be displayed. You can then change or delete items if you need to and add extra items by browsing the catalogue as described above. Submit your order in the usual way, remembering to save it again first if you need to.

Please note that to use this facility you must set your browser to 'allow all Cookies'.